Shipping Policy
Thank you for purchasing artwork from ChrisGeorgeArt. We aim to provide a smooth and reliable shipping experience for all our customers. Please review the following details regarding our shipping process:
1. Processing Time
All artwork orders are processed within 15 business days after the order is received and payment is confirmed.
Custom artwork may require additional processing time based on the complexity and specifications. You will be notified of the expected shipping date once the piece is ready.
2. Shipping Rates & Delivery
Shipping charges will be calculated at the end of the payment.
Delivery times may vary depending on your location:
Domestic orders typically ship within 10-15 business days.
International orders typically ship within 15-20 business days, but may take longer due to customs clearance.
3. Packaging
Each artwork is carefully packaged to ensure it arrives in perfect condition. We use protective materials such as bubble wrap, corner protection, corrugated sheets, and sturdy boxes for all orders.
For framed pieces or large artworks, special handling may be used.
4. Tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment's progress using.
International orders may experience longer delivery times due to customs processing.
5. Customs, Duties, and Taxes (International Orders)
For international orders, please note that customs duties, taxes, or fees may apply. These charges are the responsibility of the buyer.
We recommend checking with your local customs office for detailed information about fees.
6. Damaged Shipments
We take great care to ensure your artwork arrives safely. However, if your package arrives damaged, please notify us within 48 hours of delivery.
Required Proof: To help us file an insurance claim and process your remedy swiftly, please provide:
Clear photos of the outer packaging (showing the shipping label and the damage).
Clear photos of the damaged artwork itself.
Highly Recommended: A continuous unboxing video showing the package being opened for the first time.
Resolution: For limited-edition prints, we will ship a replacement at no extra cost. For original, one-of-a-kind artwork, we will issue a full refund including shipping costs once the claim is verified.
7. Lost Shipments
If your tracking information stops updating or the estimated delivery window has passed by more than 7 business days, please contact us immediately.
We will initiate an official investigation with the shipping carrier. Once the carrier officially deems the package lost in transit, we will issue a full refund or arrange a replacement (for prints only).
8. Contact Information
If you have any questions about your order or our shipping policy, please feel free to reach out at
Chris George Art
Email
Phone